Quality Assurance

We are passionate about our business, the quality of services we provide and take pride in excellence. We are fearlessly possessive of our image and brand. When we invite someone to join Bridge-it Options team you can rest assured they have:

  • successfully passed an enhanced criminal background check through the Disclosure and Baring Service
  • been fully referenced (including a clinical reference for all nursing staff)
  • passed both a face to face interview and induction

In addition, every member of our staff is provided with an induction-training programme and further ongoing training, appraisal, supervision, and support as needed.

Through our robust recruitment and selection policy, we undertake to employ only those persons we believe have the requisite skills, education, training, prior work experience, commitment, and the right attitude to work. This part of our recruitment and selection policy ensures all our candidates are of the highest possible standard with excellent credentials thereby complementing and enhancing the quality of services we deliver. Furthermore, all our staff signs up to the Bridge-it Options Team Pledge, which means they fully-embrace the standard of care and customer service we expect them to deliver to all our Clients.

All our Clients, their families and our staff have access to 24 hour staffed call centre. This ensures should anything go wrong there is all ways support from a Trained Manager who is authorised to make decisions. We have the out of hour’s service to ensure the services we provide can run as smoothly and as reliably as possible.

quality_guaranteed_sealWe work within the Health and Social Care Act and our policies and procedures are written in compliance with the Health and Social Act 2008 and the Care Quality Commission’s Essential Standards of Quality and Safety. We also support the code of the Nursing and Midwifery Council (NMC), which exists to safeguard the health and wellbeing of the public. This includes ensuring patients are able to trust nurses in whose care they are placed for their health and wellbeing.

So whether you are a private home, an NHS Trust, hospital, health centre, residential home, supported housing service, or a private individual, be assured, Bridge-it Options is a reputable and accountable organisation that will deliver a high quality services. We will work with you in the way that is most convenient to you. We like to take a partnership approach to ensure you always have a full staff compliment. If you prefer that we call you when you have devised your rota, we can schedule that in for you, whether you prefer to make advance bookings or have last minute requirements, we will tailor our service for you.