FAQ

Do you employ your Carers?
Yes, all our staff who provide home care are employed by us and we do not employ agency staff to provide home care. All our staff holds a national recognised qualification or are working towards one, or have been fully trained in Dementia/ Alzheimer’s Care. All our employees must all complete a 12 week training programme. We have a very through recruitment and selection process that includes employment checks, enhanced police checks and training. For our Live in Care service, we offer two types of services, Stay Put at home, which is our fully managed service and the self- employed Service. The reason we have the two services is to give some of our customers who prefer only to be introduced to a Carer/Companion and are able to manage them while they are in their employment. Meanwhile some of our Clients prefer to leave everything to us, so they opt for our fully managed service.
How much is it likely to cost?
The cost will depend on the level of care required by an individual. Together with the individual, their families, Carers and other professionals, we will carry out and agree a care and needs assessment. This will help to ascertain and agree on the level of care and support required. From that the cost is then provided. Our pricing structure is already set and its transparent with no hidden costs.
My care is funded by social service/ or I pay for my care privately, can you take me on?
Yes; We take on private Clients, people whose care is funded by social services, charities and other organisations so we will accommodate most circumstances.
Can I get help with payments?
We work with local agencies in order to access financial funding which can help pay for you or your family’s care. We have experience of working of working with various agencies that help in meeting the cost of care. We can also provide you with some advice of what funding streams are available to help fund your care. There are methods of public funding available for Care and benefit entitlements that you should explore. However, if you do not qualify for public funding and have to pay for care privately, we would advise that you speak to a Financial Advisor with ‘Care Fee Planning’ knowledge and experience. We can arrange this for you. Your Client Relationship Manager can help you through the complexities of care fees planning and legal considerations.
Can I transfer my care from another company to Bridge-it-Options Ltd?
Yes, it’s your care and your choice of who can provide you with that care. If you are unhappy with your current care provider, we can provide you with support to move your care package to us. We will also work with your current provider to ensure there is a seamless transition of care for example, we will have a handover process that ensures you are covered at all the times while you are changing care providers. We also provide Direct Payment Management Brokerage, please see the Direct Payments Page to see how it works.
What tasks can my Carer do for me?
We will draw up a Care and Support plan with you. This plan identifies what care, support and assistance the Carer will assist you with. This plan helps to ensure there is clarity of tasks for the Carer and expectations for you. There are a number of tasks that a Carer can helps and assists you with, they include the following:

  • Personal care e.g. getting up, toileting, bathing, washing, dressing, overseeing medication
  • Household tasks e.g., housework, laundry, cooking, shopping.
  • Errands e.g., collecting pensions, benefits, prescriptions.
  • Administrative help, for example help with form filling, letter writing, phone calls on your behalf.
  • Companionship, e.g., Conversation, reading, listening,
What tasks come under Domestic Care and Personal Care?
Personal Care Domestic Help
Companionship Weekly or fortnightly cleaning
Assistance getting in and out of bed Shopping
Dressing and undressing Laundry / Washing / Ironing
Bathing, washing, shaving & oral hygiene Paying bills
Toilet and continence care Finance Service
Assistance with medication Personal Assistant services
Cooking and assisting with meals Handyman
Collecting prescriptions Gardening and maintenance
Changing bedding Transport service
Respite and Sitting Service Pet Care / Dog Walking
Medication Management Pharmacy collection
How do you know the level of care and support I need and how much time do you allow for it?
Together with the individual, their families, Carers and other professionals, we will carry out and agree a care and needs assessment. The care and support need assessment will help all those involved to agree on the level of care and support required. From the care and support need assessment, we will formulate a support plan which lays down how, when and how your care and support will be provided. The Care and support plan is a live document which is changed as your needs change or reviewed once a year if there had not been major changes to your needs. You also need to remember, it your care and support and that we are here to make it happen your way. So, you can decide how much care you need, how much you can afford and when you want it. Our experienced Carers are available for care from 15 minute visits, full day sitting services and live in.
Do you help with the administering of drugs?
Yes. As long as the Carer is provided with a MAR chart from the Chemist or Pharmacist.
My Care is provided through the Local Authority or an Agency through the Local Authority can I change this arrangement?
Yes: We can help you to arrange this through our Direct Payment Brokerage Service. Through our help, The Local Authority will arrange for the funding to be transferred in your bank account and it is then up to you to choose which home care agency is most suitable to provide the required care.
I am asset rich but cash poor, how can I fund for my care?
We would advise that you speak to a Financial Advisor with ‘Care Fee Planning’ knowledge and experience. We can arrange this for you. We understand that funding can be confusing at times and setting up payments can be a little daunting.
I live away from my loved one and do not have much time to spend on dealing with their care and the financial arrangements involved who can help?
We can help arrange for an intermediary (who are usually solicitors) to manage all your financial payments so you do not need to worry about paying for your care. You can feel relaxed knowing that all your support needs are taken care of. We also offer a project management service whereby we manage home projects that enable our Clients to continue living in their own for as long as possible. Please see our Wants and Wishes service.
I can pay for my own care, but its all too much paperwork and very confusing, where do I start?
We can help arrange for an intermediary (who are usually solicitors) to manage all your financial payments so you do not need to worry about paying for your care. You can feel relaxed knowing that all your support needs are taken care of. We also offer a project management service whereby we manage home projects that enable our Clients to continue living in their own for as long as possible. Please see our Wants and Wishes service.
Will I have to sign a contract?
Yes. For clarity and to protect the interests of all parties our Head of Health and Social care will prepare an industry standard care agreement contract.
Who are your Carers?
For our home care Clients, our Carer will be local to your area and have been fully trained. For Live Care/Companion Clients, our Carers/Companions come from across Great Britain, but we will try and match with a Carer/Companion who lived closer to you. All our Carers possess an enhanced Disclosure Bureau Check formally known as CRB and come with full references. They may be female or male. If you have a preference please let us know.
Will my Carer take me out? Accompany me for social outings?
Yes. Your Carer can take you out if you want, if you require a chaperone or companionship whilst on a visit your Carer will be happy to assist you. In addition, we also offer a separate service called Supported Holidays where a Carer can actuall6 take you away on holiday.
What if I don’t like the Carer?
If you are unhappy with the service provided then please contact your Client Relationship Manager and we investigate and resolve the situation to your satisfaction.
How soon can you start the care?
We can start the care package once all the necessary procedures and checks have been completed. This does take time and is not something we like to rush. We can and have however, in exceptional circumstances, supply care in shorter periods than this.
How do I cancel the care?
If circumstances change, for example you go into hospital, please contact your Client Relationship Manager.
How do i make a compliment or complain?
We say, if you are unhappy, you need to nip it in the bud, don’t wait for too long you contact Your Client Relationship Manager and tell them what the issue is. It will help to include how you wish the issue can be resolve to your satisfaction. We also have a complaints procedure that can be found in your contract.
If you are happy about the service we are getting, please do spread the word, and tell us as well.